General Terms and Conditions

01. The travel contract is concluded upon written booking confirmation from ConcerTour.

02. Changes to the programme and cast at musical events resulting from cancellations, illness or other impediments on the part of artists are expressly reserved and do not constitute grounds for cancellation (it is the customer's responsibility to obtain information on cast changes). Short-notice changes to the starting times of musical events are reserved. Please therefore check the actual start time of your performance on site.

03. If an event is cancelled due to force majeure or bad weather, the customer will be refunded only the face value printed on the admission ticket; no further claim exists.

04. Cancellation fees in the event of cancellation by the customer:

Up to the 90th day before departure: 10% of the travel price, at least € 50.- per person

From the 89th to the 31st day before departure: 30% of the travel price

From the 30th to the 15th day before departure: 50% of the travel price

From the 14th to the 7th day before departure: 70% of the travel price

From the 6th day before departure: 90% of the travel price

The cost of the admission tickets is payable in addition to the flat-rate cancellation fees, unless the tickets can be exchanged or taken back by the organiser or sold elsewhere.

The cost of admission tickets is often many times higher than the printed value. Purchasing tickets for performances with a "star cast" requires substantial subsidies and is arranged at the beginning of the season. If an artist cancels their appearance later, the cost of the tickets cannot be reduced.

ConcerTour may, upon providing proof, claim damages higher than the flat-rate cancellation costs, in particular for tickets that cannot be resold.

If a musical event is cancelled by the organiser, ConcerTour will charge a handling fee of € 50.- per person as compensation for expenses.

05. Upon conclusion of the contract, a deposit becomes due, which corresponds approximately to the value of the tickets.

The remaining balance is due 6 weeks before departure.

After full payment of the travel price, ConcerTour will send the travel documents up to 2 weeks before departure.

06. Insolvency insurance with R + V Versicherung in Wiesbaden, securing customer funds, is included in all trips. Personal data and any other data that may be necessary may be made available to R + V Versicherung.

07. If the trip is made more difficult, impaired or endangered by unforeseeable force majeure, both ConcerTour and the customer may terminate the travel contract. In the event of termination, ConcerTour may demand appropriate compensation for the travel services already provided or for travel services still to be provided in order to conclude the trip.

08. The contractual liability of ConcerTour is limited to three times the travel price, provided that the customer's damage is not caused intentionally or by gross negligence, or insofar as the damage is attributable to the fault of a service provider.

09. We recommend taking out travel cancellation insurance covering illness.

10. The traveller alone is responsible for complying with and checking the currently valid passport, visa and health regulations.

11. In accordance with § 36 VSBG (German Consumer Dispute Resolution Act), ConcerTour wishes to inform you that we do not take part in dispute resolution proceedings before a consumer arbitration board.

12. The place of jurisdiction for the contracting parties is Bad Sobernheim/Rhineland-Palatinate/Germany.

GENERAL TERMS AND CONDITIONS FOR TICKETS

01. The contract is concluded upon written ticket confirmation from ConcerTour.

02. Admission tickets are excluded from exchange or return. If an event is cancelled by the organiser, only the officially printed ticket price on the admission ticket can be refunded. Any fees beyond this cannot be refunded. Likewise, postage and shipping costs cannot be refunded. For amounts in foreign currency, settlement is made at the daily exchange rate.

03. At the customer's request, we can try to resell the tickets, possibly also below the printed value. If the resale is successful, the refund will be paid out to the customer without delay. If the resale is unsuccessful, the admission tickets will be sent to the customer by post.

04. Insofar as ConcerTour offers services in the area of leisure events, in particular admission tickets for events, this does not constitute a distance selling contract pursuant to § 312b BGB (German Civil Code). This means that a two-week right of withdrawal and return is excluded. Every order for admission tickets is therefore binding immediately upon confirmation by ConcerTour and obliges the customer to pay for and accept the tickets ordered.

05. Ordered tickets must generally be paid for immediately upon receipt of the invoice. In exceptional cases, we reserve the right to demand payment in advance.

06. Changes to the programme and cast at musical events resulting from cancellations, illness or other impediments on the part of artists are expressly reserved and do not constitute grounds for cancellation.

07. If an event is cancelled due to force majeure or bad weather, the customer will be refunded only the printed face value of the admission ticket; no further claim exists.

08. ConcerTour acts solely as an intermediary for admission tickets.

09. Once the order has been received, admission tickets can no longer be cancelled.

10. Ticket prices include the brokerage fee as well as advance booking fees and/or third-party agency fees and procurement costs. This results in deviations from the printed ticket price. These deviations can be considerable, in particular for events in high demand and/or already sold out locally.

11. Upon receipt of the tickets, the shipment must be checked immediately for correctness, as later complaints cannot be accepted.

12. If ticket delivery is impossible due to circumstances for which ConcerTour is not responsible, we reserve the right of extraordinary withdrawal. In this case, ConcerTour will refund all payments already received. The customer has no further claims.

13. The admission tickets remain the property of ConcerTour until payment has been made in full.

14. In accordance with § 36 VSBG (German Consumer Dispute Resolution Act), ConcerTour wishes to inform you that we do not take part in dispute resolution proceedings before a consumer arbitration board.

15. The place of jurisdiction for the contracting parties is Bad Sobernheim/Rhineland-Palatinate/Germany.